Delivery Details
Transparent timelines for platform access, data onboarding, and ongoing service delivery.
How We Deliver
Onboarding & Verification
Complete account setup and institutional verification. For enterprise partners, we conduct a brief compliance review to ensure regulatory alignment.
Platform Access Provisioning
Once verified, your team receives secure API credentials, dashboard access, and onboarding documentation tailored to your therapeutic area.
Data Pipeline Configuration
We configure secure data exchange channels — whether cloud-native uploads, on-premise connectors, or hybrid architectures for sensitive structural data.
Go-Live & Ongoing Support
Your dedicated solutions engineer validates end-to-end workflows. Continuous support and quarterly platform health reviews are included.
Service Delivery Tiers
| Tier | Delivery Time | Channels | Support |
|---|---|---|---|
| Research Access | Instant (post-verification) | Web dashboard, REST API | Community & documentation |
| Enterprise Platform | 2–3 business days | Dedicated instance, VPC, or on-premise | Dedicated solutions engineer |
| Custom Discovery Partnership | 1–2 weeks (SOW dependent) | White-glove integration | Embedded Q-RETIX team |
Data Delivery Standards
All structural data, simulation outputs, and AI-generated compound recommendations are delivered via encrypted channels with full audit trails.
- Encryption: AES-256 at rest, TLS 1.3 in transit
- Availability SLA: 99.9% uptime for Enterprise tiers
- Backup: Daily incremental, weekly full snapshots
- Export formats: PDB, SDF, CSV, JSON, PDF reports
Quick Links
Need Custom Delivery?
For regulated environments or bespoke deployment architectures, our solutions team designs white-glove onboarding.
Contact Solutions Team