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Frequently Asked Questions

How do I get started with Q-RETIX AI?

Sign up for a free account and follow our quick start guide. You'll be up and running in minutes.

What data formats are supported?

We support CSV, JSON, XML, and common pharmaceutical data formats including SDF, MOL, and FASTA.

Is my research data secure?

Yes. We use enterprise-grade encryption, SOC 2 compliance, and strict access controls to protect your data.

Can I integrate with my existing LIMS?

Yes, we offer integrations with major LIMS systems including LabWare, SampleManager, and custom APIs.